Fundamental Principles :- The fundamental principles, set out below, govern the provision of business solutions provided by Sage Accounting Solution, its practice of the profession of bookkeeping, payroll, financial management, training and the conduct of its professional relations with other businesses and individuals.
In accepting or continuing a professional assignment or occupation, Sage Accounting Solution shall always have regard to any factor which may reflect adversely upon its integrity and objectivity in relation to that assignment or occupation.
Sage Accounting Solution shall both be and appear to be free of any interest which may be regarded, whatever its actual effect, as being incompatible with integrity and objectivity.
Sage Accounting Solution shall carry out its professional work in accordance with the technical and professional standards expected and shall not undertake or continue professional work which it is not competent to perform unless it obtains such advice and assistance as will enable it competently to carry out its task.
Sage Accounting Solution and its officers shall conduct themselves in a manner consistent with the good reputation of the profession and refrain from any act or default which is likely to bring discredit to the profession or to themselves in their official capacity.
Sage Accounting Solution shall respect the confidentiality of information acquired in the course of its work and shall not disclose any such information to a third party without specific authority or unless there is a legal or professional duty to disclose.
Fee :- The fees charged by Sage Accounting Solution shall be a fair reflection of the value of the work performed for the client, taking into account the skill and knowledge required for the type of work involved; the level of training and experience of the persons necessarily engaged in the work; the time necessarily occupied by each person engaged in the work; and the degree of responsibility and urgency that the work entails.
Charges :- Charges and terms of payments will be agreed prior to Sage Accounting Solution providing the service/s. If any invoice becomes overdue the client’s full outstanding balance with Sage Accounting Solution becomes due and payable. Sage Accounting Solution reserves the right to charge interest on overdue invoices at 5% above the base rate in force calculated on a daily basis. Consistent late payment will trigger the requirement for payment in full prior to the supply of further services.
Cancellation :- Cancellations of software and training may incur charges for restocking or rescheduling. Cancellations within 7 days of the date booked for training or consultancy will incur the full charge. Otherwise, cancellations are accepted with no penalty. Cancellation during the service shall require payment in respect of any work or evaluation undertaken on behalf of the client up to the point of cancellation.
Liability :- Sage Accounting Solution shall not under any circumstances be liable for any indirect or consequential damages however caused. Sage Accounting Solution liability in respect of any breach or non-performance of any service or order shall be limited to the refund of the invoice value to which the claim relates. Whilst Sage Accounting Solution undertakes to make its best efforts to meet any and all delivery schedules for the contracted service, Sage Accounting Solution shall not be liable for any loss (including consequential loss or loss of profit) arising either directly or indirectly from any delay in the delivery of the service howsoever caused.Where any dependencies on client’s staff, information or materials are required in the provision of the service, any expense or cost of additional effort required to meet the contracted delivery schedule consequent on failure to satisfy such requirements will be borne by the client.
In the event that Sage Accounting Solution is prevented from carrying out its obligations under a contract as a result of any cause beyond its reasonable control, such as, but not limited to, Acts of God, War, Strikes, Flood, Terrorism and Failure of third parties to deliver goods, Sage Accounting Solution shall be relieved of its obligations and liabilities under such contract of sale for as long as such fulfilment is prevented.