Payroll not calculating for any employees

Payroll not calculating for any employees ?

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    Description
     
    • Payroll not calculating for any employees
    • Calculated payroll reports will not run
    • Unable to run tax forms
    • After upgrading payroll taxes are not calculating
    • After upgrading payroll formulas are greyed out
    • Payroll tax form selector window never appears and no error message is received
    • Payroll tax tables missing after an upgrade
    • Processing or entering payroll displays an error message
    • Opening a calculated payroll report displays an error message
    • Payroll taxes not calculating after installing on a new computer
    • Payroll taxes not calculating after upgrading to a newer version of Sage 50—U.S. Edition
    • Could not find errors after installing or upgrading on a new computer
    • No payroll taxes were taken out
    • Payroll formulas are missing
    • Payroll taxes were calculating but are no longer calculating
    • Payroll did not figure any taxes
    • No payroll taxes are being withdrawn
    • Payroll register checks missing deductions
    • Tax formulas did not transfer
    Cause
     
    • Using an obsolete version of Sage 50
    • Formulas are not selected for each tax
    • Incorrect version of installed tax service
    • No tax update has been installed
    • Windows User Account Control is blocking Sage 50
    • Sage 50 Subscription information requires updating
    • Sage Business Care has expired
    • You have exceeded your 20-day grace period
    • Sage 50 has not been activated
    • Future payroll year incorrectly selected on paycheck
    • Future accounting period selected
    • Incorrect Date/Time on PC
    Resolution
     

    Note:  Upgrade to a supported version of Sage 50, as once the product is obsolete, addons (including payroll tax formulas) will be disabled.  See Article ID 37311 for more information on the Sage 50 obsolescence policy.

    Note: You will be able to access the payroll entry screen without a plan and enter in the taxes manually.

    Note: A Sage Payroll add-on is required for calculated payroll and calculated payroll reports (you can verify your current plan by visiting the Sage Customer Portal by using the link in Additional information); to upgrade your plan, contact Sage 50 Sales at 877-495-9904.

    Section I: Update subscription

    Note: You may need to disable your Anti-Virus or Firewall software to check for Subscription Updates.

    1. Select Help, and then select Sage 50 Subscription Updates
    2. Select Online, and then OK
    3. Click OK for the message that your subscription was successfully updated
    4. Verify taxes will now calculate

    Section II: Install the latest payroll update

    Download and install the latest payroll update for your release using the Latest Updates section of the Sage 50 Knowledge Base.

    Section III: User Account Control (UAC) is blocking Sage 50

    1. Run the program as Administrator or disable UAC; refer to Answer ID 10198 “How to disable User Account Controls (UAC)” in Related resources
    2. Verify your payroll and calculated tax reports and forms will run properly

    Section IV: Subscription Expired or payroll add-on was not purchased

    If you would like the program to calculate your payroll, please contact Sales at 1-866-349-3572

    Section V: Salary or Hourly amount missing on employee record

    1. Select Maintain, and then Employees & Sales Reps
    2. Select the employee
    3. Select Pay Info tab
    4. Enter in the amount of the employees Salary Pay Rate or Hourly Pay Rate
    5. Select Save

    Section VI: Future payroll year incorrectly selected on paycheck

    Verify that the year on the payroll screen is correct. If a check is dated for a future year, the taxes will not calculate

    Section VII: Future payroll date is after plan renewal date

    Verify that the payroll check end date is before the support plan renewal date and user maintained formulas have been correctly updated to the correct year

    Section VIII: Select the correct accounting period

    1. Click Period on horizontal bar, select the correct accounting period, and then click OK
    2. Verify payroll is calculating correctly

    Section IX: Select the appropriate tax formula for each tax

    1. Select MaintainDefault Information, Employees
    2. Select Employee Fields tab
    3. Select Calc box for each tax you would like the program to calculate
    4. Click Formula field next to each checked Calc box and select the appropriate tax formula
      • For Fed_Income, select FIT
      • For Soc_Sec, select FICA EE
      • For Medicare, select MEDICARE
      • For State, if used, type **SIT
      • For Local, if used, type **LIT
    5. Click Adjust button next to each formula you added
    6. Verify that the Use box next to Gross is checked
    7. If you have any fringe benefits set up that need to be taxed for the tax you are currently editing, place a check in the Use box next to that benefit
    8. If you have any deductions that are pretaxed for the tax you are currently editing, place a check in the Use box next to that deduction
    9. Click OK when done
    10. Select Company Fields
    11. Select Calc box for each tax you would like the program to calculate
    12. Click Formula field next to each checked Calc box and select the appropriate tax formula
      • For Soc_Sec_ER, select FICA ER
      • For Medicare_ER, select MEDICARE
      • For FUTA_ER, select FUTA ER
      • For SUI_ER, type **SUI ER
    13. Click Adjust button next to each formula you added
    14. Verify the Use box next to Gross is checked
    15. If you have any fringe benefits set up that need to be taxed for the tax you are currently editing, place a check in the Use box next to that benefit
    16. If you have any deductions that are pretaxed for the tax you are currently editing, place a check in the Use box next to that deduction
    17. Click OK when done
    18. Click OK again to save your changes
    19. Verify taxes now calculate on employee paychecks

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Technical Support Number

    Support Team Answered on December 14, 2017.
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