How do I uninstall and reinstall Sage Exchange?

How do I uninstall and reinstall Sage Exchange?

Support Team Asked on December 31, 2017 in Sage.
Add Comment
  • 1 Answer(s)
    Resolution
     

    Note:  Sage Exchange is a PCI DSS (Payment Card Industry Data Security Standard) compliant online application that is used by Sage Payment Solutions to handle credit card information and allow the processing of credit card transactions through Sage 50—U.S. Edition. It is a required component in order to process credit card transactions from within Sage 50. If you need to uninstall or reinstall Sage Exchange, follow these steps:

    Uninstall Sage Exchange:

    1. Go to Windows Start, then Control Panel.
    2. Select Programs and Features.
    3. Right-click Sage Exchange, then select Uninstall.
    4. Choose to uninstall the application.
    5. Click OK.

    Note: If Sage Exchange is still on the task bar after removing, end the process on the Task Manager.

     

    Reinstall Sage Exchange:

    Section I:  Reinstall on customer record

    1. Select Maintain, then Customers and Prospects.
    2. Select the Payment & Credit tab.
    3. Select View/edit credit card details.
    4. Select Yes when asked if you want to install Sage Exchange.
    5. Check I agree to the license terms and conditions and click Install.
    6. Click Download and Install.

    Section II:  Reinstall through Internet Explorer

    Note: Chrome may not be successful downloading and installing Sage Exchange.

    1. Select the link in Additional Information .  Note:  You DO NOT have to choose an Operating System option unless using one of the card readers outlined on the page to install.
    2. Click the link Install Sage Exchange Desktop at the bottom of the webpage.
    3. Select Downloads at the top of the next webpage and select Sage Exchange Desktop v2.X for 2017.   For the 2016.2 version, select Sage Exchange Desktop v1.x.
    4. Click Download Installer for the appropriate Desktop version, check I have read and understood the Sage Exchange Desktop End User License Agreement and press Download.
    5. Select Save, then click Open at the bottom of the screen, double-click the SageExchangeDesktopBootstrapper.exe and click Run.
    6. Check I agree to the license terms and conditions and click Install.
    7. Click Download and Install.

    You should see an icon under your system tray that’s white with a green SE indicating Sage Exchange has been successfully installed.

    Section III: Manual Removal of Sage Exchange

    If there are errors (.NET, unknown exceptions) in Sage Exchange or problems installing it, Sage Exchange may need to be removed manually.  Note: Sage Exchange is installed to a user profile in Windows, and each user has their own install of Sage Exchange.

    Sage Exchange Desktop 2.0:

    1. Uninstall Sage Exchange Desktop using the Uninstall section above.
    2. In Windows browse to %userprofile%\AppData\Local\.
    3. Delete the Sage Payment Solutions folder.
    4. Reinstall Sage Exchange Desktop using the Reinstall section above.

    Sage Exchange Desktop 1.0:

    1. Uninstall Sage Exchange Desktop using the Uninstall section above.
    2. Browse to: %userprofile%\AppData\Local\Apps\ and delete the 2.0 folder.
    3. Reinstall Sage Exchange Desktop using the Reinstall section above.

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Support Number

    Support Team Answered on December 31, 2017.
    Add Comment
  • Your Answer

    By posting your answer, you agree to the privacy policy and terms of service.