How can I retrieve my data if I am using version 6.x or 7.x of online backup?
Versions 6.x and 7.x of the online backup client are obsolete and cannot be used to retrieve data uploaded to the online backup system. If you currently have versions 6.x or 7.x of the online backup client please call Sage Technical Support in order to retrieve data that has been backed up through the online backup system.
Source: Sage Community forums.
Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.
See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Support Phone Number