Extremely slow opening a company

Extremely slow opening a company

Support Team Asked on January 6, 2018 in Sage.
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    Resolution

    Section I: Release 2014 and above

    Method I: Disable IPv6

    To disable the Internet Protocol Version 6 in Windows Vista and Windows 7;

     Method II: Damaged COSESS.DAT file and/or ADVDATA.DAT file

    1. Stop Pervasive on the server;
    2. Browse to your individual company data folder;
    3. Delete COSESS.DAT file and ADVDATA.DAT
    4. Start Pervasive on the server.
    5. Launch Sage 50; if the issue is not resolved, proceed to the next section.

     Method III: Other damaged files

    Create a new data directory and copy over the essential files;

     Method IV: Do a complete removal and clean reinstall

    1. Completely uninstall Sage 50;
    2. Reinstall the program;
    3. Launch Sage 50; if the issue is not resolved, proceed to the next section.

     Method V: Too many processes are running and are taking up computer resources

    1. Restart your computer in Selective startup;
    2. Launch Sage 50; if the issue is not resolved, proceed to the next section.

     Method VI: Bing Toolbar is installed and running

    1. Uninstall Bing Toolbar in the Control Panel, in Add/Remove Programs or Programs and Features.
    2. Launch Sage 50; if the issue is not resolved, proceed to the next section.

     Method VII: Conflict with Anti-virus Software or Firewall (Example: Zone Alarm)

    1. Verify that all exceptions have already been tried according
    2. Verify that you have the installation files for the security program.
    3. Uninstall the anti-virus or Internet security program.
    4. Reinstall and reconfigure your anti-virus and firewall exceptions.

     Method VIII: Disable UAC (Windows 7 and 8)

    1. Select Start, Control Panel, and then select User Accounts.
    2. Select Change User Account Control Settings.
    3. Move bar down to Never Notify.
    4. Click OK.
    5. Reboot computer.

     Method IX: Damaged or incorrectly set Domain Name Service (DNS)

    1. Ensure that the DNS is set correctly.
    2. For assistance with your DNS, please contact your Network Administrator or IT Professional.

    Section II: DNS Settings and Permissions

    Note: Pervasive versions 10 and below are not optimized to use IPv6. More recent operating systems are, and that can cause a conflict that results in slowness.

    Method X: Disable IPv6

    To disable the Internet Protocol Version 6 in Windows Vista and Windows 7;

         Method XI: Remove the ::1 from the HOSTS file if present

    1. If you are on Windows Vista, you will also need to check for the presence of the ::1 localhost entry in the hosts file and remove it if it is present.
    2. Select Start Menu, All Programs, and then select Accessories.
    3. Right-click Notepad, and then select Run as administrator.
    4. Select File, and then select Open.
    5. Change the file type Text Documents to All Files.
    6. Browse to C:Windows\System32\drivers\etc, and then select hosts file.
    7. If you find a line that has ::1 Localhost, delete the line.
    8. Select File, and then click Save.
    9. Close the file.

     Method XII: Modify the hosts file

     Note: If you modify the hosts file, it is also recommended that you configure the server so that it has a static IP address.

    1. To do this go to the computer that stores the data (server).
    2. Press the Windows+R keys, and then enter CMD in the Open box.
    3. Enter ipconfig /all, and then press Enter.
    4. Make note of the computer name and the IPv4 address.
    5. On the workstations, press the Windows+R keys, type C:\Windows\System32\drivers\etc in the Open box, and then click OK.
    6. Double-click hosts file, and open with Notepad.
    7. On the first blank line at the end of the file, enter the IPv4 address of the server, enter five spaces, and then type the Full Computer Name exactly as you noted in step 4.
    8. Select File, and then click Save.
    9. Close Notepad.

     Method XIII: Permissions on Temp folder

    1. Select Start, and then select Computer.
    2. Select Tools, and then select Folder Options.
    3. Click View.
    4. Under the Advanced Settings box, click Show hidden files and folders.
    5. If selected, clear Use simple file sharing (Recommended) box.
    6. Click OK.
    7. Open Sage 50.
    8. Press Windows+R keys, and then type %USERPROFILE%\Local Settings\Temp.
    9. Click OK.
    10. Select View, and then select Details.
    11. In the Temp directory, locate the folder that begins with the following characters:
      • PS18 for R2011
      • PS19 for R2012
      • PS20 for R2013
      • PS21 for R2014
      • PS22 for R2015
    12. Right-click the folder, and then select Properties.
    13. Click Security tab.
    14. Click Add.
    15. Type Users, and then click OK.
    16. Under Permissions for Users, select box labeled Full control under the Allow column.
    17. Click OK.
    18. Verify the program now opens.

     Method XIV: Damaged or incorrectly set DNS

    1. Ensure that the DNS is set correctly.
    2. For assistance with your DNS, please contact your Network Administrator or IT Professional.

     Method XV: Damaged WMI on computer

    1. Hold down the Windows key + R
    2. Type in eventvwr and then press Enter
    3. Select Windows Logs and then Application
    4. If there are WMI errors, this indicates a damaged WMI
    5. Restarting WMI can fix the WMI issue.  Please contact IT for assistance with instructions on repairing your WMI.

    Method XVI: IPv6 enabled in Zone Alarm 

    In the firewall settings, uncheck the box for IPv6

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Technical Support Phone Number

    Support Team Answered on January 6, 2018.
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