Error: “The installation of the Pervasive database has failed.”

Error: “The installation of the Pervasive database has failed.”

Support Team Asked on January 6, 2018 in Sage.
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    Resolution

    Section I: Security software, security settings, or other programs preventing installation

    1. Before starting the installation, disable any anti virus software on the computer.
    2. It may be necessary to disable User Account Control,
    3. It may be necessary to install in Selective Startup,
    4. Right-click setup.exe, and then select Run as administrator.
    5. Verify the security settings on the install folder (default location: C:\Sage\Sage50_[Release]_[Version]) are set so System and Everyone have Full control.

    Section II: Verify correct installer is used

    1. Make sure you are using setup.exe located in the Install directory for the version of Sage you are trying to install.
    2. For example, if installing Version 2018, the directory would be Sage50_2018_[Version].
    3. If using another setup file located somewhere else, exit the install wizard, browse to the correct directory, and double-click setup.exe.

    Section III: Uninstall and reinstall Pervasive

    1. Verify you can now install Sage.
    2. If PervasiveMin folder is missing when going to reinstall Pervasive, download the installation files again.

    Section IV: Windows user rights

    1. Verify the current user is a Windows local administrator; if not, either give the user local admin rights, or log in as a local admin.
    2. If using a domain network, verify the current user is both a local admin and a domain admin; if not, either give the user local and domain admin rights, or log in as an administrator that has both.

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Tech Support Number

    Support Team Answered on January 6, 2018.
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