Error “Sage 50 Accounting 2013 stopped working” when I try to import online bank statement

Error “Sage 50 Accounting 2013 stopped working” when I try to import online bank statement

Support Team Asked on December 30, 2017 in Sage.
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  • 1 Answer(s)
    Resolution
     

    Solution 1:

    1. Reopen Sage 50 Accounting, go to Reconciliation screen and select your bank account.
    2. Sort transactions by Source.
    3. If you see any transactions with a source number of more than 12 characters, please shorten the source number by adjusting those entries in their original modules. For example, if the transaction is a payment cheque, you can go to “Payments” module, look up this entry, shorten the source (Cheque No.) to 12 characters and repost the cheque.
    4. Go back to the Reconciliation screen, check “Do not show corrections” to hide those corrected entries.
    5. The “import online statements” feature should work as long as the source numbers displayed on the reconciliation screen are NOT more than 12 characters.
      • Note: The decimal setting in Windows and Sage 50 has to match the settings in the OFX file (usually a ‘.’), otherwise an error may result during import.

    Solution 2:

    1. Navigate to Control Panel, Regional Settings (or Region and Langugage).
    2. On the Formats tab, click Additional settings.
    3. Verify that the decimal symbol is a period (.) and that the list separator is a comma (,) or change them accordingly.
    4. Go to the Currency tab and change the settings as well.
    5. Apply the changes and go back to Sage 50.

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

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    Support Team Answered on December 30, 2017.
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