Cannot find my company after installing / upgrading. How can I locate my company?

Cannot find my company after installing / upgrading. How can I locate my company?

Support Team Asked on January 6, 2018 in Sage.
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  • 1 Answer(s)

    Option I: Service Release Has not been installed

    Option II: Company has never been opened in the new version

    1. Select FileOpen Company or if on the main screen, click on Open an Existing Company, then Browse. 
    2. Select the company in the list.
    3. Select OK to start the Conversion wizard.
    4. Verify your company shows on the list after closing and reopening Sage 50—U.S. Edition.

    Option III: Locate previous version in the registry

    1. Press down the Windows Logo key and the letter R at the same time.
    2. In the box labeled Open type regedit, then select OK.
    3. To see the location of companies in the previous version, browse to HKEY_CURRENT_USER\Software\Peachtree\Version\XX\Open History\XXXX.

    Option IV: Incorrect data path in configuration (INI) file on a workstation

    1. Identify the data path;
    2. Browse to the location of the configuration (INI) file;
    3. Open the appropriate PeachtreeXXX.ini file for your version of the program.
    4. Go to the last line of third paragraph and find DATAPATH=.
    5. Edit the content after the = to reflect the correct data path.
    6. Select File, then select Save.
    7. Close the INI file.
    8. Reopen Sage 50.
    9. Select File, then Open Company.
    10. Verify your company shows in the list.

    Option V: Company stored in different location than data path

    1. Find your company’s data folder by searching for company.dat in any and all directories where your data may exist. Each copy of your company’s data folder will typically be labeled with an abbreviation of your company’s name unless it was changed manually after it was created.
    2. Move your company to correct data path;
    3. Reopen Sage 50.
    4. Select File, then select Open Company.
    5. Verify your company shows in the list.

    Option VI: Company was accidentally overwritten with a different company

    Option VII: Restore a backup of your company

    1. Restore a backup of your company;
      Note: If you are not sure where a Sage 50 backup of your data file may exist, search your PC or network directories for *.ptb. This will find any Sage 50 backups that exist in that directory.
    2. Verify your company shows up on the list.

    Option VIII: Incorrect permissions or is locked

    1. Verify that the company folder is not locked.
    2. Verify that the folder has the inherited properties of the parent shared folder.
    3. You should now be able to see and open the company.

    Option IX: Mapped drive disconnected

    1. Map or remap mapped drive on workstation to data location,
    2. Go back to Option III and follow those instructions.

    Option X: Expendable file clean up


    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Tech Support Phone Number

    Support Team Answered on January 6, 2018.
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