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  • Hi, I’m John Sage Accounting Solution Support Team, Just Know Sage Act! is the most advanced and best selling customer and contact manager that allows businesses to keep notes, contacts, account histories, and other activities at one centralized location. The software allows business leaders to send emails, market their products and services, and drive sales results on the go.

    But sometimes while attempting to launch Act! you may face one of the following error messages –

    • Resolution of the dependency failed or
    • Exception has been thrown by the target of an invocation

    Both these errors mean the same and can occur due to one of the following reasons:

    • Damaged Act! installation file
    • Damaged Microsoft .NET Framework installation
    • Missing Microsoft .NET Framework 3.0 registry key
    • Damaged Act! program preferences
    • Program shortcut failed to update after upgrading to Act! v16 or later
    • Windows User Account Control settings stopped Act! from opening
    • A third-party add-on caused a conflict
    • Windows font, Tahoma, is missing or damaged

    How to fix The Error Message ?

    To fix the error manually, you need to carefully look at each of the reasons that may have caused the issue and take appropriate steps to fix them. Here’s what you need to do.

    1. Damaged Act! installation file
      This occurs if Act! fails to install properly or installation becomes damaged. To resolve:

      1. Open your Windows Control Panel and select Add/Remove Programs.
      2. Search and select your Act! application
      3. Click on Change/Remove or Uninstall button.
      4. In the InstallShield Wizard message box, click on Remove to start the process.
      5. Now the Act! Setup – Remove the program dialog box will appear.
      6. Click on Remove and then click Next.
      7. The Confirm Uninstall dialog box will appear.
      8. Click OK to start the uninstall process.
      9. Once the software has been successfully removed, Act! Setup – Uninstall Complete dialog box will appear.
      10. Click on Finish to complete the process and close the wizard.
      11. Again reinstall Act! and attempt to open Act! to check if it working properly.
    2. Damaged Microsoft .NET Framework installation
      This happens if your Microsoft .NET Framework installation has become damaged. To fix the issue, you need to repair or uninstall and reinstall .NET Framework. However, this is technical and require expert help. You can either get in touch with Microsoft or call us on our Sage Tech Support Number for expert help.
    3. Missing Microsoft .NET Framework 3.0 registry key
      To fix this issue, you need to download the .NET registry key. For this,

      1. Close Act!
      2. Click on Windows Start button.
      3. In the Search field, type ‘regedit’ and click OK.
      4. Now locate the following registry key:
        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.0\Setup\Windows Presentation FoundationIf the registry key is not present, you need to add it. For this,

        1. Create a backup for windows registry before editing it.
        2. Now download file 25865.reg.
        3. Double click on 25865.reg and click Yes when asked for confirmation.
        4. Launch Act!.
          However, it is always advised not to mess with your computer’s registry until you are a computer expert. If you need help while downloading the .NET registry key on your computer, call us toll free at +1-888-489-0694.
    4. Damaged Act! program preferences
      To fix this issue, you need to manually rebuild the Act! preference files. For this,

      1. Close ACT!.
      2. To Click on Windows Startbutton and click Run.
      3. In the dialog box, type ‘actdiag’.
      4. Now click on Databases and then click on Database List.
      5. In the Databasesview, click on the Tools menu and then click Delete Preferences.
      6. Click Yes in the dialog box to continue.
      7. Now close the ACT! Diagnostics
      8. Launch ACT!.
      9. In the dialog box, click No.
      10. The ACT! Getting Started Wizard appears.
      11. Click Cancel and click on Open Database button.
      12. Click Tools and then click Preferences to check if your Word Processor, e-mail, and fax preferences are configured correctly.
      13. In case, there’s an issue, remove Preferences that might be causing the conflict. Also remove all Preferencesnnn.xml files that contain the word BAK.
      14. Open Act! and test.
    5. Program shortcut failed to update after upgrading to Act! v16 or later
      1. Right click on the Act! shortcut on your desktop.
      2. Click on Delete and click Yes when prompted for confirmation.
      3. Click on Start and go to Computer
      4. Browse to the following location:
        • 32-bit: C:\Program Files\ACT\ACT for Windows
        • 64-bit: C:\Program Files (x86)\ACT\ACT for Windows
      5. Now in the ACT for Windows folder, search Act!.exe.
      6. Right click on Act!.exe and click Send to and then click Desktop to create shortcut.
      7. Attempt to launch Act! again to test.
    6. Windows User Account Control settings stopped Act! from opening
      To resolve this problem,

      1. Login as Administrator.
      2. Right click on the Act! icon and select Properties.
      3. Click on the Compatibility tab
      4. Now under Privilege Level, check the box next to Run this program as an administrator.
      5. Click Apply and then press OK.
      6. Try to open Act! again and test.
    7. A third-party add-on caused a conflict
      To check if there’s a conflict with a third-party add-on:

      1. Close Act!
      2. Now browse to the Act! installation location
      3. 32-bit Operating System: C:/Program Files/ACT/Act for Windows
      4. 64-bit Operating System: C:/Program Files (x86)/ACT/Act for Windows
      5. Rename the folder – Plugins
      6. Try to open Act!
        If you are able to open Act!, close it again. Now change the Plugins folder name to original. In the Plugins folder, rename individual plugin file and try opening Act!. This will help you find out the plugin that’s causing the conflict. Reinstall/uninstall the plugin to resolve the issue.
    8. Windows font, Tahoma, is missing or damaged
      You can fix this issue by replacing the missing Tahoma fonts. For this,

      1. Download the tahoma.ttf and tahomabd.ttf file files and save them on the Desktop.
      2. Open Windows Explorer and navigate to C:\Windows\Fonts directory.
      3. Copy both Tahoma font files from the desktop and paste them in the Fonts directory.
      4. Open Act! and test.


    Still need help? Call our Sage 50 Customer Service Number  +1 888 489 0694 to get in touch with Sage Accounting Solution expert technician. We can help you troubleshoot all Act! errors so that you can seamlessly manage your customers to stay on top of your business.

    This answer accepted by Olivia. on December 3, 2017 Earned 15 points.

    • 1 answers
    • 0 votes
  • Hello Today, all businesses, big or small, have gone global. This has led to the need for businesses to trade in different currencies. Sage 50 accounting software makes foreign trade easier by allowing you to set up different customers and suppliers, and process transactions in multiple currencies, without the need of manual intervention.

    However, sometimes while using this Sage 50 feature, you may encounter an error message that states – ‘Amount paid in foreign currency in split (number) disagrees with total paid in allocations’. This could lead to system/software freeze and reduced or non-performance of your Sage 50 accounting software.

    If you are facing this error message and are unable to resolve it, here’s all that you need to know.

    How to troubleshoot Error ?

    This is a tricky error and cannot be fixed manually. However, you can restore a backup that was taken prior to occurrence of this error message. This can help you quickly fix the issue. Follow the steps mentioned below to restore your software to a previous backup:

      1. Open the File menu and select Backup.


      1. Follow the on-screen instructions to backup your data normally.


      1. Open the File menu and select Restore.


      1. Click Browse and select the backup file you want to restore.


      1. Click OK to proceed with the restoration process.


      1. Click OK when prompted to overwrite your current data.


    However, if you do not have a backup to restore, you need expert help. Call Sage Accounting Solution, Sage Technical Support Number at +1-888-489-0694 to get in touch with our expert technicians who can repair your data files and ensure that the final data is error-free. Our technicians will make every effort to retain as much of your data as possible so that there’s less information for you to enter again.

    This answer accepted by Olivia. on December 3, 2017 Earned 15 points.

    • 1 answers
    • 0 votes
  • Hi, i’m Sage Accounting Solution Support Team member, Now Sage 50 is the best-in-class business software that offers powerful accounting and invoicing solutions. It allows small and medium businesses to effectively manage their accounts, save time, and reduce manual accounting errors. But for the successful functioning of your software, it is necessary for your data to be error free. Any discrepancy with your data or accounting files and folders can lead to error messages while working on your Sage accounting software, leaving you confused and frustrated.

    One such error is “Error opening company.asd”. This is a very common error message and occurs when you are trying to access forms using Aviatrix in Sage 50. If you have already entered the Federal Tax ID number and generated W2’s and W3’s in Aatrix, next time if you make changes to the Federal Tax ID number and try to access company forms, you’ll end up with this error message. The error may restrict you from using the software all together and affect your overall work process.

    Resolution :

    The resolution steps for the error are simple and can be performed manually. However, if you are new to Sage 50 software or don’t want to get into the hassle of manually troubleshooting the issue, you should look out for expert help.

    Follow the below mentioned steps to correct the error:

    If you are using Business center


      1. Go to Profile.


      1. Select Edit and then select Company information.


      1. Now select the Paths tab and note the payroll data path.


      1. Browse to the data path and double click on Company folder.


      1. Search Company.asd file and right click to rename to Company.old to fix the issue.



    If you are using the Payroll module


      1. Go to File and click Open.


      1. Now note the data path and browse to the data path location.


      1. Click on Company folder and search for Company.asd file.


      1. Right click on the file and rename it to Company.old.


    Simple, isn’t it? However, if even after following these steps if the error still persists, you need to get in touch with Sage specialists for expert assistance. Call Sage Accounting Solution toll free by dialing our Sage Tech Support Number +1-888-489-0694 and our experts can help you quickly fix the error message to help you save your time and money.

    This answer accepted by Olivia. on December 3, 2017 Earned 15 points.

    • 1 answers
    • 0 votes
  • Hi Are You Unable to login to your Sage Accounting software? Are you encountering a strange and recurring error message that says “Username is in use – The program cannot connect you at this time”. Well this is a very common and annoying error message that usually occurs if your computer crashes down or restarts after a Windows update while Sage Accounts was opened or if you are already logged into your Sage Accounts from another computer.

    When you receive this error message, the only option that you get on your screen is to press OK, which really doesn’t solve the problem. However, if you are one of those facing this error message repeatedly and don’t know your way out, here is all the help you need. Follow the below mentioned solution steps and you can easily fix the error on your own.

    Steps to fix Sage error “Username is in use – The program cannot connect you at this time”

    If you are already logged in to your Sage Accounts from another computer, you must log out before continuing with the steps mentioned below.

    1. If you are able to open Sage Accounts:
    2. Open Sage Accounts.
    3. In the Select Company window, select the company name and click Open Folder Location.
    4. Now double click on the ‘ACCDATA’folder and locate and delete the DTA file.
    1. If you are not able to open Sage Accounts:
    2. Navigate to the following location:

    Sage Accounts v23 – C:\ProgramData\Sage\Accounts\2017

    1. Now right click on the Company file and click Open
    2. Click Notepad and then click OK.
    3. Note down the data path of your company file.
    4. Now browse to the path and double click on the ‘ACCDATA’ folder.
    5. Locate and delete the DTAfile.
    6. Try logging in to your Sage Account. You should be all fixed.

    If you are still unable to resolve the error or need help while performing the above mentioned steps, give us a call. Dial our Sage Technical Support Phone Number +1888-489-0694 to get in touch with a Sage expert who can help you easily resolve the error message and ensure the smooth functioning of your Sage Accounting software.

    This answer accepted by Olivia. on December 3, 2017 Earned 15 points.

    • 1 answers
    • 0 votes
  • Hi, Congratulations on the purchase of Sage 50 accounting software. It is the most efficient and powerful business accounting software that can help you keep your business finances under control and perform different accounting functions with ease. With Sage 50, not only can you efficiently control inventory, send invoices, pay bills, and manage taxes, the software also allows you to manage all your accounting tasks on the go. But before you start working on the software to best manage your business finances, it is important to activate your copy of Sage 50 software.

    Activation of your Sage 50 software after installation is very important as it ensures that you timely receive all important updates, software upgrades, product information, tax related information, customer support options, and variety of other exciting benefits.

    You can obtain the serial number and activation key for your registered Sage software by logging into your My Sage account. For this,

    1. Go to and enter your email address and password.
    2. Click Sign In to log into your account.
    3. Go to My account and click on Product and services.
    4. A list of your registered Sage products will appear.
    5. Click on the serial number for the relevant software.
    6. Note down the activation key number and other relevant license details that may be required for the activation of the software.

    Now you need to enter this activation key in your Sage 50 software to activate your software. For this,

    1. Open Sage 50.
    2. Go to Help and select Upgrade your Sage 50 Product from the drop down menu.
    3. Enter the activation key and other codes that you have noted down in the window that opens up. Make sure to enter all letters in capitals in the Serial Number and Key Code boxes.
    4. Press OK. It will repeat the key codes that you have entered. Press OK to confirm. This will activate the full version of Sage 50 Accounting software.

    Should you need more help, we are just a call away. Dial our toll free Sage support number +1888-489-0694 and expert technicians at Sage Accounting Solution can help you easily install and activate your Sage Accounting software. We can also help you troubleshoot all activation issues that might be stopping you from activating the software. To get expert resolution for all your Sage Accounting software related issues, call us now!


    This answer accepted by Olivia. on December 3, 2017 Earned 15 points.

    • 1 answers
    • 0 votes