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  • Resolution

    Note: This article only helps determine the location of companies on your hard drive(s). It is still up to you to determine if you have found the correct version of your company. It is strongly recommended that you make no changes to the company until you have determined it is the proper version. One way of doing this is to go to Reports & FormsCompany and run the Audit Trail Report for the appropriate time frame.

    • Each company has its own folder (directory) within the data path,
    • All files in the folder are required for the company to function properly.
    • Company folders are named with an abbreviation of the company name,

    Option I: Within Sage

    • Within an open company, select MaintainCompany Information and locate the Directory line in the window that opens.
      Note: The directory line will indicate the location of the open company.
    • Click FileOpen Company.
      Note: any companies located in your data path will be listed.
    • On the main Sage window, with no companies open, click Open an existing company.
      Note: this displays an opened companies history, with the location of each company given in the Directory column.

    Option II: Search for your company files using Windows search

    Note:

    • Before searching, locate your data path,
    • Each valid Sage company directory contains the file COMPANY.DAT.

    Windows XP:

    1. Open My Computer.
    2. Click Search.
    3. Select All Files and Folders.
    4. In All or part of file name, enter company.dat.
    5. Click Search.
    6. Make sure View is set to Detail, the location of each search result is given in the Folder column.
    7. Company directories outside of the data path should be moved into the data path, by copying the folder from its current location, and pasting into the data path directory.

    Windows Vista/7/8:

    1. Open Computer.
    2. Click into the Search field.
    3. Select All Files and Folders.
    4. Enter COMPANY.DAT.
    5. Make sure View is set to Detail. The location of each search result is given in the Folder column.
    6. Company directories outside of the data path should be moved into the data path, by copying the folder from its current location, and pasting into the data path directory.

    Option III: Locate your company files using the Registry Editor

    1. On the keyboard, press WINDOWS KEY+R keys.
    2. Type regedit and click OK.
    3. On the left pane, browse to HKEY_CURRENT_USER\Software\Peachtree\Version.
    4. Expand the key for your version of Sage:
      • Version 2017: 24
      • Version 2016: 23
      • Version 2015: 22
      • Version 2014: 21
      • and so forth for older versions.
    5. Expand Open History, and select the flavor folder beneath it (PTXA, PCW, PPA, etc.).
    6. On the right pane a list of recently opened companies is displayed, with the company directory of each given in the Data column.
    7. When done, close Registry Editor.

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Support  Number

    • 119 views
    • 1 answers
    • 0 votes
  • Resolution

    Section I: Windows Vista & Server 2008

    1. Press Windows+R keys
    2. Type msconfig
    3. Click OK
    4. Select Tools tab
    5. Select Disable UAC
    6. Click Launch
    7. Close Command Prompt once the screen displays operation completed
    8. Click OK
    9. Restart the computer

    Section II: Windows 7 & Server 2010

    1. Press Windows+R keys
    2. Type useraccountcontrolsettings
    3. Click OK
    4. Move the slider bar to Never notify
    5. Click OK
    6. Click Yes if prompted
    7. Restart the computer

    Section III: Windows 8, 10, & Server 2012

    1. Press Windows+R keys
    2. Type useraccountcontrolsettings
    3. Click OK
    4. Move the bar to Never notify
    5. Click OK
    6. Click Yes when prompted
    7. Restart the computer

    Note: In Windows 8 and 10, this does not fully disable UAC, only reduces its functionality; completely disabling UAC is done through the Windows Registry or Group Policy Editor. This is not recommended. Once the needed task is complete, you will need to re-enable UAC so that the use of Metro apps such as Calc – the calculator app are not affected.  Any Metro app will be broken if the registry key is altered.

    Section IV: Disable UAC in Registry — Back up the registry first; see Related resources

    1. Press Windows+R keys
    2. Type regedit
    3. Click OK
    4. Click Yes if prompted
    5. Select File, Export, and then save a backup somewhere you will remember
    6. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
    7. In the right pane, double-click EnableLUA
    8. Change Value Data to 0
    9. Click OK
    10. Close Registry Editor
    11. Restart the computer

    Note: To re-enable UAC, repeat these steps, but on Step 8 change Value Data to 1

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Support Phone Number

     

    • 74 views
    • 1 answers
    • 0 votes
  • Asked on January 11, 2018 in Sage.
    Resolution

    IMPORTANT: The order in which you import data is very important, as some files contain data that must exist in the system before certain other data can be imported; for example, you cannot import the Sales Receipt Journal if you have not imported the Chart of Accounts or Customer List (or if the maintenance records used on the import file are not present in the company already).

    Note: It is highly recommended to export the type of file you wish to import from Sage 50 prior to attempting import, and use the exported file as a template; your file must match the column structure and data format to successfully import.

    1. Select File, then Select Import/Export.
    2. In the Select Import/Export window select the area and then the template to use.
    3. Select the Import button.
    4. The program displays the window for the template you selected with the Fields tab in front.
    5. Select the Show check box for each field that is included in your import file.
      • To ensure that you select the same fields that are included in your import file, make sure that you select the same number of fields and place them in the same order as they appear in the import file.
      • The import will fail if the fields in the file you are importing do not exactly match the order and number of the fields checked show on.
      • Not all of the fields listed in a template can be imported.
      • With the exception of the Customer List, if you view the original template, all the fields that are marked as Show (by default) can be imported, while the fields that are unchecked are export-only.
      • On the Customer List, the Ship To addresses (2-9) are not checked by default, but they can be imported.
      • If you have several “Ship To” addresses that you want to import, make sure you select these options in the template before importing.
    6. If any fields listed are not in the correct order, then:
      1. Highlight the first field you want to move
      2. Select the Move button.
      3. Select the row just beneath where you want to move the field.
        • This will place the field you moved just above where you clicked.
        • The column numbers adjust accordingly.
    7. When you are finished with the Fields tab, select the Options tab.
    8. Select the Warn if Duplicate Reference check box if you want to be warned of duplicate check numbers or receipt reference numbers during the import process. (This only applies if you are importing Payments, Payroll, or Receipts transactions.)
    9. To specify the path and/or the filename of the import file:
      1. Click the arrow button, if necessary.
      2. Sage 50 supplies a default path and file name consisting of C:\, the original filename in Sage 50, and the extension .CSV.
      3. You can type over the default if you like.
      4. You can also specify a path or the drive letter and directory from which you want to import the file.
    10. If the file your import contains headings:
      1. Select the First Row Contains Headings check box.
      2. This tells Sage 50 to interpret and ignore the first row in the data file as a heading or name of a field.
    11. To save the changes you have made to this template so you can use them later:
      1. Select the Save button
      2. Provide a filename for the new template.
        • You must enter a unique name.
        • You can’t use the Sage 50 default name.
    12. When you have finished making selections, select OK to begin the import process:
      • Sage 50 searches for the file in the location you specified, imports the file information, and translates as much as possible to the Sage 50 format.
      • If there is a problem with the data in the file, Sage 50 informs you of the problem and the line number of the file in which it occurred.
      • You can edit the data file directly using a line editor, spreadsheet, or word-processing program. You can also try changing the way you exported the file from the original program.

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Tech Support Number

    • 103 views
    • 1 answers
    • 0 votes
  • Asked on January 11, 2018 in Sage.
    Resolution

    Method I:

    1. Open the Control PanelAdministrative Tools, then Services.
    2. Right-click the Sage 50 Database Connection Manager (for Sage 50 2013 or higher) / Sage Simply Accounting Database Connection Manager (for Sage Simply Accounting 2012 or prior), then select Properties.
    3. Select the Log On tab.
    4. Enter in the name of the user account and password that you use to log into Windows
    5. Select Apply

      Note: If there is no password on your account, add one using the User Accounts section of the Control Panel.

    6. Select the General tab.
    7. Select Start to restart the service
    8. Close the Services settings.

    Note I: If you are on a Vista Business computer, select “automatic (delayed start)” as the startup type. If the above procedure generates a 1069 error then return to the account information and click Browse. Check the name you are entering into the account field. If there is still an error after selecting the correct name, then either this account does not have full administrative rights to the computer, or the service is not set to run locally.

    Note II: If there is still an error to start connection manager, revert back to local system account. It might work and start the service with no errors.

    Note III: To change the service to run locally, follow the instructions below. Please note that altering the registry can have undesirable results if not done properly. You may want to consult a local technician for assistance.

    Method II:

    1. Select Start, then Run.
    2. Type regedit (regedt32 for some versions Windows), then select OK.
    3. Select File, then Export.
    4. Select All in the Export Range.
    5. Type a name and location for the backup, then select Save.
    6. Locate the registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Simply Accounting Database Connection Manager.
    7. In the right pane, double-click ObjectName.
    8. In the Edit String dialog box that appears, type LocalSystem in the IN VALUE Data Field, then select OK.
    9. Close the Registry Editor.
    10. Open the Windows Control Panel, then Administrative Tools
    11.   Select Services.
    12. Right-click Sage 50 Database Connection Manager (for Sage 50 2013 or higher) / Sage Simply Accounting Database Connection Manager (for Sage Simply Accounting 2012 or prior) , then select Start.

    Method III:

    1. Open the Control PanelAdministrative Tools, then Services.
    2. Scroll down to the DHCP Client.
    3. Right-click and select Stop.
    4. Scroll down to the Sage 50 Database Connection Manager (for Sage 50 2013 or higher) / Sage Simply Accounting Database Connection Manager (for Sage Simply Accounting 2012 or prior).
    5. Right-click and select Start.
    6. Scroll up to the DHCP Client.
    7. Right-click and select Start.
    8. Try opening Sage 50 again.

    Note: You may need to restart the computer for some services to restart properly. For further information on this topic see Microsoft TechNet KB 314357 .

    Method IV:

    1. Unplug Ethernet cable from computer
    2. Start connection manager from control panel-admin tools-services
    3. If it starts, plug Ethernet cable back in.

    Method V: Disable UAC

    1. Verify that you no longer receive the message.

    Method VI:

    1. Open the Control Panel
    2. Click on User Accounts
    3. Create a new User Account with full administrator rights.
    4. Switch users and see if you can start the services from that user account

    Note: If this can be done from another user account, then there is something malfunctioning with your original user account.

    Method VI:

    1. Open the Control Panel.
    2. Select System and Security, Windows Update, then Check for updates.
    3. Install all pending updates and restart the computer.
    4. Repeat Steps 1-3 until there are no more updates to install.

    Method VII:

    If the error still persists, please refer to this KB 839174 for latest version of Microsoft .NET Framework 1.1 Service Pack

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Tech Support Phone Number

    • 101 views
    • 1 answers
    • 0 votes
  • Resolution

    Note: This article is for a computer technician who is the administrator of your network

    The following assumes the Sage 50 Connection Manager is installed and running on the server

    Connection Manager Notes for technicians:

    • The connection manager must BIND to the TCP protocol
    • If there are any problems with locating TCP then a network error will generate
    • IF there are any problems with the IP/Host name resolution then an error will generate or there will be delays opening and closing the data
    • As a test open the data with an IP address of the server in the Open Company window
    • DNS must be the same source for the workstations and server
    • Multihoning is problematic for the connection manager

    Section I: Shared folder settings and Sage 50 Database Connection Manager

    1. Right-click on your data folder, then select Sharing and Security from the drop down menu to test the rights of the users accessing the data
    2. Select the Share the folder radio button , then select Permissions
    3. Choose to share with EVERYONE and give full permissions to the folder
    4. Test accessing the data from the various workstations
    5. If the test is successful you may wish to remove the EVERYONE group from the Permissions tab for security reasons, and add each individual user in the Shared Permissions instead
    6. If the users are not available to add, proceed to step 2
    7. Use the Computer Server Management to add the LAN users
    8. Select Windows StartControl PanelAdministrative Tools, then Computer Management
    9. Select Local Users and Groups Users and add the user here
    10. Once the user(s) has been added, go back to step 1 and add the individual user to the Shared Permissions on the data folder
    11. Try again to open the data across the network. If another connection error message is generated proceed to the next step

    Section II: Add the local server adimistrator (not global admin) to users to the Log in for the Connection Manager Service

    1. Select Windows StartControl PanelAdministrative Tools, then Services.
    2. Find the Sage 50 Database Connection Manager in the services list and double-click it to open the Properties window
    3. Select the Log On tab. Add the local administrator
    4. Confirm the service state is enabled at this stage, then select OK
    5. Open the Sage 50 Database Connection Manager properties window again
    6. Stop and then Start the Connection Manager service on the server
    7. If a 1069 error message is generated
    8. Try again to open up the database across the network

    Section III:

    1. Press the Windows Key + R.
    2. Type in secpol.msc.
    3. Scroll through the User Rights Assignments and double-click Log on a service.
    4. Add the network users to the log on list.
    5. Select OK.
    6. Restart the Connection Manager.Note: This is not the domain permissions but the local permissions for the server
    7. If there are two or more network cards installed on the server (multi-homing):
    8. Disable all but one (even if the network connection is virtual)
    9. Test the connection again.
    10. If connection is successful and the server enviroment needs more than one NIC then:
    11. Open the data with the IP address of the server rather than a UNC name
    12. Note: For example in the open company window using FILE NAME
    13. Add the server address to the HOSTS file.

    Note:

    • Sage 50 Accounting—Canadian Edition is neither tested nor designed for Virtual Network environment (AKA: Cloud computing)
    • If the drive or folder which is shared is part of a Distributed File System, then Sage 50 Connection Manager will not recognize the folder. Recreate the folder outside of the Distributive folder.
    • If the drive or folder is configured as a Web Service, then Sage 50 connection manager will not recognize the drive. Create the folder outside of the Web Service
    • If the drive is an independent drive (is not configured in the computer’s BIOS), then Sage 50 connection manager will not recognize the drive

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Technical Support Number

    • 85 views
    • 1 answers
    • 0 votes
  • Asked on January 11, 2018 in Sage.
    Resolution

    Section I: Tax Form Updates

    1. To update tax forms, go to Reports & Forms, Forms, Tax Forms
    2. Open Payroll Tax Forms
    3. Open any tax form; you should be prompted to install an update; choose Automatic, then follow the on-screen instructions

      Note: If the update prompt does not appear continue to step 4

    4. Visit the link Additional Information to manually download the forms update
    5. Click Download Update.
    6. Once downloaded, run the update to install the latest Payroll Tax Forms
    7. If prompted to overwrite existing files, choose Yes to All
    8. Follow the on-screen instructions to complete the installation

    Note: If you are getting a box that pops up after selecting Automatic Update, then uncheck the box that says to protect your computer. You can also check the box to run it as Administrator and then enter the user name and password for the administrator.

    Section II: Manually Download and Install Updates

    1. Click the link for the desired version of Sage 50 and the latest tax update
    2. Once downloaded, run the tax update
    3. Follow the on-screen instructions to complete the installation

    Note: If using Terminal Server, all users must be logged out of Sage 50 prior to running the update; you may need to run the update at the physical server rather than from one of the terminals.

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Technical Support Phone Number

    • 103 views
    • 1 answers
    • 0 votes
  • Asked on January 11, 2018 in Sage.
    Resolution
    1. Select Start, Program Files or All Programs, Autonomy, and then select Connected BackupPC.
    2. Click Backup Set.
    3. You may need to wait on this window for a few moments, the program is scanning your drive.
    4. Click + icon next to the C: drive.
    5. Notice the total selected line, it indicates how many files you have selected as well as your backup limit.
    6. In the main screen:
      • You will see a listing of all the files and folders in the drive.
      • Each folder has a box that is used to select for backup.
      • You can look through this list to determine which files are parts of the backup set.
      • Keep in mind the backup service is not intended to back up media files.
        • If you have these files selected, you will lower the time it takes to fill your backup space.
    7. If the checkbox looks half shaded, then only a portion of the files in that directory are in the backup set.
    8. If the checkbox is empty, no files in the directory are selected for backup.
    9. If the checkbox has a checkmark in it, the entire contents of the directory are selected for backup.
    10. You can select individual files using the right-hand panel of the window.

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Support  Number

    • 92 views
    • 1 answers
    • 0 votes
  • Asked on January 11, 2018 in Sage.
    Resolution

    Versions 6.x and 7.x of the online backup client are obsolete and cannot be used to retrieve data uploaded to the online backup system.  If you currently have versions 6.x or 7.x of the online backup client please call Sage Technical Support  in order to retrieve data that has been backed up through the online backup system.

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Support Phone Number

    • 73 views
    • 1 answers
    • 0 votes
  • Resolution

    Section I: Step 3 of 3 Setup Security

    1. Cacls.exe running in processes.
    2. Press Ctrl+Alt+Delete keys to open Task Manager.
    3. Select Processes tab or Details tab (depending of the version of Windows).
    4. Highlight cacls.exe. (May also be listed as Control ACLs Program).
    5. Click End task.
    6. Verify the installation proceed to finish, if not continue to Section II.

    Section II: Microsoft Windows Small Business Server Editions, Windows 7, Windows 8, Server 2008 R2, Server 2011, Server 2012

    • Setting Permissions, Policies, and Security are handled differently on some operating systems.
    • Step 3 of 3: Configuring Your Computer portion of the installation can run for an extended period of time. Allow the installation to proceed without interruption. It will complete successfully, although this can take several hours.

    Note: Before assuming this is the cause, see other sections below.

    Section III: Install program to C:\Program Files (x86) on a 64 bit computer

    Note:

    • On 64-bit computers, C:\Program Files is where 64-bit programs reside. Sage 50—U.S. Edition is a 32-bit program and cannot be installed to that directory.
    • On Windows Server operating systems, installing the program path to drives or partitions other than C has been known to cause issues. Clear out enough space (roughly 1.GB) to install the program path to C:\Program Files (x86). This seems to be an issue only with the program path, not the data path. The data can be stored fine on other drives or partitions.
    1. If you are trying to install to C:\Program Files on a 64-bit machine, Cancel the installation.
    2. Start the installation again, installing the Program Files to C:\Program Files(x86)\Sage\Peachtree.
    3. Verify installation completes with no errors.

    Section IV: Region and Language settings improperly set

    1. Verify you can now progress through the installation.

    Section V: Problem writing to the Windows registry

    1. Cancel installation.
    2. Run Microsoft Easy Fix Utility (formerly, Microsoft Fix It Utility) by following link in Additional information.
    3. Select Run Now.
    4. Select Accept Microsoft License Agreement.
    5. Select Detect problems and let me select the fixes to apply.
    6. Select Installing.
    7. Select Sage 50, and then click Next.
    8. Select Yes to wanting to uninstall this program.
    9. Reinstall Sage.

    Section VI: Failed Pervasive install

    1. Uninstall Pervasive;
    2. Install Pervasive;

    Section VII: Smart Posting Service not installed

    1. Leave Installation Wizard running on Step 3 of 3.
    2. Open the Services menu via Control PanelAdministrative Tools or a Run prompt (Windows+ R keys), and then type services.msc.
    3. Verify Sage 50 SmartPosting for the version you are installing is not present.
    4. Disable User Account Control (UAC) and then restart the computer,
    5. Run a repair of the installation,
    6. Verify the Sage 50 SmartPosting service is listed and the installation completes successfully.

    Note: If the SmartPosting service is still not listed or the repair does not complete, create the Smart Posting service manually, and then run the repair again.

    Section VIII: Registry Permissions

    Note: It is strongly recommended to make a backup of your Registry before making any changes.

    1. Press Windows+R keys to open the Run window.
    2. Type regedit in the Open Field.
    3. Select OK.
    4. In the Registry Editor window, right-click HKEY_CURRENT_USER.
    5. Select Permissions.
    6. Select Security tab.
    7. Verify Groups or usernames include Everyone, Administrators and System.
    8. Verify each Groups or usernames have Full Control selected.
    9. Select Advanced button.
    10. Select Owner tab.
    11. Under Change owner to box, highlight the user that is currently logged into Windows that also has administrative privileges.
    12. Select Replace owner on subcontainers and objects box.
    13. Select Apply button.
    14. Select OK button on Advanced Security Settings for Components window.
    15. Select Advanced button to show the Advanced Security Settings for Components window.
    16. Select Owner tab.
    17. Under Change owner to section, highlight Administrators group.
    18. Select Replace owner on subcontainers and objects box.
    19. Select Apply button.
    20. Repeat these steps on the HKEY_LOCAL_MACHINE directory
    21. Close all Registry Editor windows
    22. Re-run the installation

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Tech Support Number

    • 72 views
    • 1 answers
    • 0 votes
  • Asked on January 11, 2018 in Sage.
    Resolution

    If you would like to import data into Sage 50—Canadian Edition, you need to follow these general steps:

    1. Export the data to one or more csv files
    2. Modify the csv file(s), so they match the format required by Sage 50
    3. Import the data into your previously created Sage 50 company

    We have created several Knowledge Base articles with more detailed information about importing and exporting data in Sage 50—Canadian Edition. They are listed in the Related Resources section of this article.

    Source: Sage Community forums.

    Disclaimer: Sage Accounting Solution is an independent provider of Sage Related services and is not affiliated with Sage.

    See More: Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Sage issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If you are experiencing too many issues, you may want to more info Call Sage Tech Support Phone Number

    • 62 views
    • 1 answers
    • 0 votes